Return, Refund & Exchange
Due to the sensitive nature of Gold, Jewelry and Gem Stones, the possible risk of altering and changing the products after being received, WE HAVE NO RETURN, REFUND NEITHER EXCHANGE of any confirmed purchases through the website and for dispatched orders (for all products available in our stock).
However, we offer products for sale that are in stock and available for dispatch. Occasionally however, we may be waiting for shipments from our suppliers. Please be aware that we may be unable to deliver selected products due to production problems or quality check issues identified when we receive a product from our supplier. In these circumstances we will notify you by email and refund any payment made by you within thirty days of being advised that products become unavailable. Sometimes, high demand causes us to run out of certain products. If we don't have a product that you have ordered in stock, we'll notify you by email immediately.
In Fact, it is always possible that, despite our efforts, some of the products offered on the website or delivery costs may be incorrectly priced. If any of the products you place an order for or any delivery costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact details you have provided during the order process, we will cancel the order and notify you in writing. If we mistakenly accept and process your order where a pricing or delivery cost error occurs, we may cancel supply of the product and refund you any sums you have paid.